wanhe will accept returns on all regularly stocked items, except consumables, as long as they are unused, in the original packaging, and returned with 30 days of receipt. If you need further assistance, the service department will follow up with you.
Refunds are issued after the returned item has been received and inspected. A return credit will be issued back to the original payment method. The refund will arrive within 3-5 business days after inspection is complete. The total amount of your refund will be affected by the following costs.
You are responsible for all shipping charges, including the original shipping cost and the cost of shipping the item back to wanheinc warehouse. The return shipping cost will be deducted from your refund.
wanhe will also charge a restocking fee from your total refund to cover the cost of processing the item back into stock.
What are Restocking Fees?
Restocking fees are charged for all returned items to make up for additional costs that are incurred during the return process. The fee is 20% of the returned item's total cost for commercial customers and 30% of the total cost for residential customers.
Why Do We Charge Restocking Fees?
wanhe charges a restocking fee for the following reasons. Returned items are handled and inspected by our warehouse team, which consumes time from their daily tasks. wanhe offers wholesale prices and restocking fees allow us to keep those prices as low as possible. Many items that are returned cannot be resold and companies end up taking a loss.
What If My Item is Damaged?
Please be advised that It’s very important to inspect your order when you receive it to check for damages or missing items.Damage or missing item may occur during ground transportation. Our service team will be able to walk you through the process and find a solution that works for you.
If you have damaged or missing items, contact Customer Solutions within 30 days of receipt. We may request pictures that help show the damages.